from the Outside In:
Ten Questions with
Ian Clayton
June 29, 2010
Ian Clayton was born in London, but has worked most of his 35 years as an expatriate IT professional and service management aficionado here in the 
United States. He helped cofound itSMF-USA in 1996 and commissioned the first instructor for a class offered by a U.S. business.
More recently, he has become a leading voice in managing information systems as services. His first book, The Guide to USMBOK (Universal Service Management Body of Knowledge), is drawn from his broad range of client experience and certifications in service management, LEAN, and ITIL v2 and v3, at both the expert and instructor levels. His next book, titled Outside In Service Management, is due out this summer.
See the full 10 Questions interview with Ian Clayton here.
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copyright 2010 - jeff cerny
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