on cloud computing:
Ten Questions with
Accenture's Jimmy Harris
November 10, 2010
Cloud computing is changing the way many companies view information technology. They are developing standards for the characteristics t
hat indicate whether an application is a good candidate for the cloud or not.
Accenture is one of those companies, and Jimmy Harris is using his background in outsourcing as a starting point for his role as Director of Cloud Services, which, he says, is not a surprising move.
How is outsourcing a CRM application different from outsourcing your call center? And how is it transforming the IT managers' roles? In Jimmy's appraisal, the emphasis is no longer solely on being a "digital craftsman," and monitoring service levels at the user endpoints is still going to be a challenge.
See the full 10 Questions interview with Jimmy Harris here.
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copyright 2010 - jeff cerny
