Making the law accessible:
Ten Questions with
LegalZoom CIO
Tracy Terrill

April 11, 2011
For 10 years now, LegalZoom has been revolutionizing the way people access the law by providing online legal document services. The company was initially conceived by two talented lawyers and an IT guru with a vision for making legal services more accessible through the Internet.

Since joining the company in 2007, CIO Tracy Terrill has overseen the information management and technology strategy to support LegalZoom's rapid growth. His initiatives have included implementing best practices for software development, recruiting and building a global engineering team, enabling 24-hour development, and redesigning the corporate Web site infrastructure.

Tracy talked with me about what he has been seeing and expects to see with his company and in the online services business.

"We're still in the early days of our social media presence, but things are starting to come together... Free Joe Friday is an example of that... Once a week, an attorney takes questions on a first-come basis from our fans and posts answers to them to the best of his ability... We actually have about 10 times more followers on Facebook than on Twitter right now. Joe has answered as many as 22 questions in one stint, and the fan count is up over 50,000. It's definitely a good start, and there's more to come.

You can download the full 10 Questions interview with Tracy Terrill here.



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copyright 2011 - jeff cerny

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